Privacy Policy

About this Privacy Policy

Trino Casino respects your privacy and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the Trino Casino website, account services, customer support channels and other related interactions with the site. It explains the types of information that may be handled, why that information is needed, how it may be shared, how long some records may be kept and the choices available to you.

By using the site or providing information, you acknowledge that your information may be handled as described in this policy. Some information is necessary to provide gambling services, maintain account security, process transactions and meet legal or operational requirements. Other information, such as certain marketing preferences or optional cookie data, may be controlled through your account, browser or communication settings.

This policy should be read together with the site’s other applicable terms and notices. If you do not provide information that is required for an account, verification check or transaction, some services may not be available. We may update this policy from time to time to reflect changes to the site, our services, technology or applicable requirements. The latest version published on the site will apply from its stated date.

Information we handle and why

The information handled by an online casino can vary depending on how you use the site. We aim to collect information that is reasonably needed for the relevant purpose. The information may come directly from you, from your use of the site, from service providers involved in delivering the services, or from checks that help confirm account and transaction details.

Account and identity information

• Your name, date of birth, contact details, username and account credentials.
• Information about your account preferences, responsible gambling settings and communications choices.
• Identity and verification information supplied when an account or transaction needs to be checked.
• Copies or details of verification documents where these are required for identity, age, security or compliance checks.

Payment and transaction information

• Payment method details and information needed to approve deposits or withdrawals.
• Records of deposits, withdrawals, bets, gaming activity, account balances and related transactions.
• Information used to identify unusual, unauthorised or potentially fraudulent payment activity.
• Details of communications or requests about a payment, account balance or transaction.

Technical and usage information

• Your IP address, browser type, device information, operating system and general location information based on technical data.
• Login records, session details, pages viewed, links used, interaction times and information about how the site performs.
• Cookie identifiers and similar technologies used to remember preferences, support security, understand site use and improve services.
• Information provided when you contact support, including the content of your request and any details needed to resolve it.

We use this information to create and manage your account, provide casino services, process payments, confirm age and identity, complete verification and anti-fraud checks, respond to support requests, maintain site security and improve the user experience. Information may also be used to meet legal obligations, protect the rights and safety of players and the site, investigate suspected misuse, prevent duplicate or unauthorised accounts, and manage disputes or complaints.

How information is used, shared and protected

Personal information is used only for appropriate business, service, security or legal purposes connected with the operation of the site. For example, account information may be used to confirm that an account belongs to the person using it. Transaction information may be reviewed to process payments and identify activity that appears unusual. Support information may be used to answer questions, investigate problems and keep a record of the assistance provided.

Information may be shared with carefully selected service providers that help operate the site. These providers may support payment processing, identity and verification checks, fraud prevention, technical hosting, customer support, security, analytics or communications. They should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where this is reasonably necessary to comply with a legal or valid official request, enforce site terms, protect players or other people, investigate suspected fraud or other unlawful activity, or respond to an emergency. We do not intend to sell player personal information as a product. If business services, technology or ownership arrangements change, information may be transferred as needed to continue providing the services, subject to appropriate safeguards.

Security measures

Reasonable technical, administrative and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and restrictions on who can view information. No online system can be guaranteed to be completely secure, so you should keep your password private, use a secure device and contact support promptly if you believe your account or information has been accessed without permission.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some account, identity, verification, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

The site may use cookies and similar technologies. A cookie is a small file or identifier stored on your device that can help a website recognise a browser, remember settings or understand how the site is used. Cookies may support essential functions such as account access, session management, security and the operation of pages. Other cookies may help measure performance, remember preferences or improve communications and content.

Some cookies may be placed by service providers that help with analytics, security, payments or other site functions. The information collected through these technologies may include device details, browser information, approximate location based on technical data, pages visited and activity needed to keep a session working. Cookie information is generally used together with other technical information to maintain, secure and improve the site.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you block essential cookies, some account or site functions may not work correctly. Changing browser settings does not necessarily remove information already held for legitimate account, security, transaction or legal purposes.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. You can ask for information about how your data is used and request that an issue with your information is reviewed. Requests are assessed carefully because some information may need to be checked before action is taken, and some records may need to be retained or handled in a particular way.

Requests you can make

• Access your personal information and receive an explanation of how it is used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your personal information where there is no continuing reason for it to be kept.
• Withdraw consent to marketing communications or change your marketing preferences.
• Ask questions about cookies, information sharing, security or the handling of a privacy request.

To exercise your data rights, send a request to support@trinocasino.click. Please describe the request clearly and provide enough information for the relevant account or records to be identified. We may need to verify your identity before providing information, making changes or deleting data. This is a security measure designed to help prevent another person from accessing or changing your information.

A request to delete information does not automatically remove every record. Account, identity, verification, payment and transaction records may need to be kept for a period required by law, or retained where necessary for security, fraud prevention, dispute resolution or the establishment or defence of a legal claim. Where deletion cannot be completed, we will aim to explain the general reason and restrict the use of the information where appropriate.

Marketing communications

You can withdraw consent to marketing communications at any time by contacting support@trinocasino.click. You may also be able to use an unsubscribe or preference option included in a marketing message. Stopping marketing communications will not necessarily stop important service messages, account notices, security alerts, transaction updates or other communications needed to operate your account.

If you have a privacy concern, contact support@trinocasino.click so it can be reviewed. We aim to handle privacy requests fairly and within a reasonable timeframe. The information in this policy is general and may be supplemented by notices shown when information is collected or when particular site features are used.