Trino Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Trino Casino. They apply to the website, account services, games, payment functions, promotions and any other services made available through the platform. Additional rules may apply to particular games, promotions or features. Those rules will be displayed with the relevant service and form part of these Terms & Conditions.

By opening an account, accessing the website, depositing funds or playing a game, you agree to be bound by these terms, our Privacy Policy, our Responsible Gambling information and any other rules or policies published on the website. If you do not agree with any part of this agreement, you must not use the website or its services.

You are responsible for reading the current version of these terms before using the website. We may update, amend or replace these terms from time to time. Changes may be made to reflect changes in law, technology, available services, security requirements or business operations. The updated version will apply from the date it is published, unless a different effective date is stated.

The website is intended for people who are legally permitted to access online gambling services in their location. Laws relating to online gambling differ between Australian states and territories and between countries. You are responsible for checking whether you may lawfully use the website before registering or playing. We do not invite anyone to use the service where doing so would be unlawful.

Eligibility and personal responsibility

• You must be at least 18 years old, or meet any higher minimum age that applies to you by law.
• You must use the website only from a location where online gambling is permitted for you.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must not use another person's account, payment method or personal information without proper authority.
• You must comply with all applicable Australian laws, regulations and requirements relating to gambling, payments, taxation and online activity.

2. Accounts, identity checks and security

Some services require you to create a personal account. You may generally hold only one account unless we have expressly approved an exception. An account must be registered in your own name and must not be created on behalf of another person. Creating duplicate accounts, using false details or attempting to avoid account controls may result in restrictions, suspension or closure.

You are responsible for keeping your username, password and other login information confidential. You must not share your login details or allow another person to access your account. If you believe that your account has been accessed without permission, or that your security information has been lost or compromised, you must notify us through the available support channels as soon as reasonably possible.

We may ask you to verify your identity, age, address, source of funds or ownership of a payment method. These checks may be required before an account can be fully activated, before certain transactions are processed, or at other times during the account relationship. You must provide documents and information that are genuine, current and reasonably clear. We may limit account activity while checks are being completed.

If you do not complete a required verification process, provide information that cannot be verified, or provide information that appears inaccurate or misleading, we may refuse a transaction, suspend access or close the account. Any action will be taken subject to applicable law and any rights you may have under that law.

Account restrictions and closure

You may request the closure of your account at any time. If you wish to stop gambling for a period, you should also consider the available responsible gambling tools, such as a break, deposit control or self-exclusion option. Account closure does not remove obligations that arose before closure, including obligations relating to unlawful activity, disputed transactions or the enforcement of these terms.

We may suspend or close an account where we reasonably believe that these terms have been breached, the account presents a security or compliance risk, the account is connected with fraud or other unlawful conduct, or closure is required by law or a relevant authority. We may also restrict access to protect the platform, other customers or the integrity of games.

3. Deposits, withdrawals and gameplay

Available payment methods, processing requirements and transaction conditions may be shown on the website or during the payment process. You may use only a payment method that belongs to you or that you are authorised to use. Payments made with stolen, unauthorised or misleadingly obtained information are prohibited. We may verify the ownership and legitimacy of a payment method before accepting deposits or processing withdrawals.

You should deposit only money that you can afford to lose. A deposit is not an investment and gambling outcomes are not guaranteed. You must not use borrowed money, funds needed for essential expenses or money that belongs to another person. You remain responsible for checking your transaction details before confirming a deposit or withdrawal request.

Withdrawals may be subject to account verification, payment checks, applicable legal requirements and any conditions displayed when the request is made. We may return funds through an approved payment method or use another reasonable method where the original method is unavailable. We do not guarantee a particular processing time unless one is expressly stated for a specific service.

You must not attempt to manipulate a game, exploit a software error, interfere with the website, use automated systems or employ any method intended to obtain an unfair advantage. Collusion, fraud, money laundering, chargeback abuse and the use of another person's account are prohibited. If we identify suspicious or irregular activity, we may suspend relevant transactions and investigate before taking further action.

Games are intended to be played for entertainment. Results are determined by the rules and technical operation of the relevant game. We are not responsible for losses caused by your failure to understand a game's rules, paytable, betting options or displayed information. You should review the game information before placing a wager.

Errors and interrupted play

We aim to keep account balances, game results and transaction records accurate. If a technical or administrative error affects a game, balance, transaction or account record, we may correct the error and take reasonable steps to restore the position that would have applied if the error had not occurred. Where a game is interrupted, the outcome will be handled according to the applicable game rules and technical records.

You must not take advantage of a known error. If you notice an incorrect balance, unusual result or other problem, stop using the affected feature and notify us through the available support channels.

4. Promotions, responsible gambling and acceptable use

Promotions, bonuses, rewards and tournaments may be subject to separate promotional terms. Those terms will explain matters such as eligibility, participation requirements, expiry, wagering conditions, maximum permitted use and any restrictions on withdrawals. You should read the relevant promotional terms before taking part. If there is an inconsistency between a promotion's specific terms and these general terms, the specific promotional terms will apply to that promotion to the extent of the inconsistency.

A promotion may be withdrawn, amended or refused where permitted by law, including where there is suspected abuse, duplicate participation, technical error or activity that does not comply with the promotion's conditions. We will not present promotional information as a guarantee of winnings. You should never gamble to recover losses or to meet a promotional requirement.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before you play and decide how much time you can comfortably spend. Do not chase losses, gamble when distressed, or allow gambling to interfere with work, study, relationships or essential responsibilities.

• Use available deposit, loss, time or session controls where offered.
• Take a break or request self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
• Do not gamble under the influence of alcohol or other substances.
• Seek independent support if you are concerned about your gambling or someone else's gambling.
• Tell us if you need help accessing responsible gambling tools or understanding the options available.

You must use the website lawfully and respectfully. You must not upload harmful code, interfere with security, scrape or copy website content without permission, impersonate another person, harass other users, or use the platform for fraud, money laundering or any other unlawful purpose. We may remove content, restrict access or report conduct where required or reasonably considered necessary.

5. Privacy, liability and general legal matters

Personal information is handled in accordance with the Privacy Policy and applicable privacy law. Information may be collected and used to provide services, verify identity and age, process transactions, prevent fraud, maintain security, meet legal and regulatory obligations, and improve the website. By using the service, you acknowledge that certain checks and communications may be necessary for these purposes.

The website and its services are provided subject to availability. We do not guarantee that the website will always be uninterrupted, error-free, secure or available on every device or connection. Access may be suspended for maintenance, updates, security reasons, technical issues or circumstances outside our reasonable control.

To the maximum extent permitted by law, we are not responsible for losses arising from your misuse of the website, unauthorised access caused by your failure to protect account details, interruptions outside our reasonable control, inaccurate information supplied by you, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.

Website content, software, names, graphics and other materials may be protected by intellectual property rights. You may use them only for personal, lawful access to the services. You must not copy, adapt, publish, distribute, reverse engineer or commercially exploit them without permission, except where a legal right permits you to do so.

Complaints and applicable law

If you have a question, dispute or complaint, please raise it through the support channels made available on the website. Provide enough information for the matter to be investigated, including relevant account or transaction details where appropriate. We may ask for further information and will review the matter in accordance with our internal processes and applicable requirements.

These terms are intended to operate consistently with the laws that apply to the relevant user and service. Any governing law, jurisdiction or dispute process stated on the website or in an applicable service agreement will apply to the extent permitted by law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

If you have questions about these Terms & Conditions, review the latest version on the website and use the available support options before continuing to use Trino Casino.