Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed choices about whether, when and how you gamble. It includes understanding that casino games involve risk, accepting that losses can occur and keeping gambling within limits that do not affect your financial position, relationships, work or wellbeing. No game is guaranteed to produce a win, and past results do not determine future outcomes.

Trino Casino provides this information to help Australian players make considered decisions. Safer gambling is a shared responsibility. We encourage you to remain aware of your behaviour and to use any account controls or support options that may be available. If gambling begins to cause concern, taking a break and speaking with an appropriate support service can be an important first step.

Gambling is entertainment

Only gamble with money you can afford to lose after essential costs have been covered. Do not view gambling as income, an investment or a solution to debt. Avoid using money set aside for rent, bills, food, education or other important commitments. Consider the cost of gambling as an entertainment expense, in the same way you would consider the cost of other leisure activities.

• Set a clear spending limit before you begin.
• Decide how long you intend to play and take regular breaks.
• Keep gambling separate from household and essential spending.
• Never chase losses by increasing bets or playing for longer.
• Do not gamble when upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that free time does not need to include gambling.

Set limits before you play

Planning your play in advance can make it easier to stay in control. Before opening a game, decide the maximum amount of money and time you are prepared to spend. Once a limit has been reached, stop playing. A limit is most useful when it is realistic, recorded and followed consistently, rather than changed during a session.

Financial limits

Consider setting a gambling budget for a defined period and treating that amount as spent when it is deposited or wagered. Do not add more funds simply because you have lost money or because you expect a win to be due. If you win, decide in advance whether you will stop, withdraw funds or keep only a small amount available for entertainment. Avoid borrowing, using credit for gambling or selling personal belongings to continue playing.

Time limits

Long sessions can make it harder to notice how much has been spent and may affect judgement. Use reminders, take regular breaks and make time for sleep, work, study, family and other activities. Do not let gambling interfere with appointments, responsibilities or social connections. If you find that planned sessions regularly become longer than intended, consider taking a longer break or using an available time-out or self-exclusion option.

1. Choose a budget and session length before you start.
2. Check your account activity regularly.
3. Stop when your financial or time limit is reached.
4. Do not change your limits while playing.
5. Review whether gambling remains affordable and enjoyable.

Recognising signs of concern

Gambling can become difficult to manage gradually. Warning signs may be financial, emotional, behavioural or social. A single sign does not necessarily mean that someone has a gambling problem, but repeated signs should be taken seriously. Honest self-reflection can help identify concerns early, before they become more serious.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or uncomfortable when not gambling.
• Thinking about gambling frequently during work, study or family time.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, using essential funds or relying on credit to gamble.
• Missing bills, work, study, appointments or social commitments.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Arguing with family or friends about gambling.
• Making repeated promises to stop or cut down but finding it difficult to do so.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.

If any of these signs feel familiar, consider stopping play now rather than waiting for the situation to improve by itself. Speak openly with someone you trust and contact a qualified gambling support service. You do not need to wait until gambling has caused serious financial or personal harm before asking for help.

A practical first step

Write down how much time and money you have spent recently, including deposits, withdrawals and other gambling activity. Compare this with your income, essential expenses and original plans. This can provide a clearer picture of your behaviour. If the figures are difficult to review or you feel unable to stop, use a break or self-exclusion option and seek independent support.

Breaks, account controls and self-exclusion

If you want to pause or stop gambling, account controls can help create distance from play. Depending on the service and the options available, these controls may include deposit limits, loss or spending limits, session reminders, temporary time-outs, account closure or self-exclusion. Read the relevant terms carefully so you understand how each setting works and when it takes effect.

A temporary break may be suitable when you want time away from gambling to review your habits. Self-exclusion is a stronger step for people who want to prevent themselves from accessing an account for a chosen period or longer. If you request self-exclusion, do not open another account or use another person's account to continue gambling. Ask people close to you to support the decision and remove gambling applications, saved payment details and promotional messages where possible.

If you decide to stop

1. Stop gambling and withdraw any available funds according to the applicable account process.
2. Use the available time-out, account closure or self-exclusion option.
3. Do not attempt to bypass a restriction or create another account.
4. Tell a trusted person what you have decided and ask for practical support.
5. Contact a gambling support service for advice about finances, relationships and ongoing recovery.
6. Review other activities that can replace gambling, such as exercise, hobbies, social time or professional counselling.

Account controls are helpful tools, but they may not address the reasons behind harmful gambling on their own. Professional and community support can help with triggers, financial planning, emotional wellbeing and longer-term changes. If you are concerned about another person's gambling, encourage them to seek support, while also protecting your own finances and wellbeing.

Support for Australian players

Help is available in Australia for people who are worried about their own gambling or someone else's. Gambling Help Online provides information, counselling and support resources through its national service. You can also speak with a qualified health professional, financial counsellor or local gambling support organisation. These services can help you understand your options without requiring you to manage the situation alone.

If gambling has created financial pressure, consider contacting a free financial counselling service before taking out further credit or making repayment decisions. A financial counsellor may help you organise bills, understand debts and develop a practical plan. Be cautious of services that promise guaranteed recovery of gambling losses or ask for significant upfront fees.

Protecting young people and other users

Gambling services are intended only for people who meet the applicable minimum age requirement. Do not allow anyone under the required age to access your account, use your device to gamble or view your payment details. Keep passwords private, use appropriate device security and log out when you have finished. Parents and carers may wish to use device-level controls and discuss the risks of online gambling with young people.

When immediate help is needed

If gambling is connected with thoughts of self-harm, immediate danger, threats, violence or another urgent safety concern, stop gambling and contact emergency services or an appropriate crisis support service in your area. You can also speak with a doctor or mental health professional. Your safety is more important than any account balance, game result or financial loss.

For questions about available account controls, contact Trino Casino through the support options shown on the website. Do not share your password, security codes or full payment details with anyone. Responsible gaming information is general guidance and is not a substitute for financial, legal, medical or mental health advice.